Cancellation
Cancellation Policy
Outlines the terms and conditions under which a customer can cancel a product or service purchase. It serves as a clear and transparent communication tool between the business and its customers.
When can a customer cancel an order or appointment…
Cancellation timeframe: Orders placed online take about 1-2 business days to be processed, package and shipped. You may cancel the order within the 24 hours before it has been shipped.
Cancellation fees: No fees will be issued for the cancellation of an order within the 24 hour cancelation time frame as long as the order has not already been shipped. If the order has already been shipped. A partial refund may be given but the fees associated with shipping may not be fully refunded.
Refund process: Refunds may be issued within 3 business days after the completion of the return or cancellation.
Contact information: If a cancellation is needed please reach out to theglassgecko.a@gmail.com and in the subject line “cancel my order”. (If this is not placed in the subject line your email may be missed or overlooked.)